Privacy Policy

Online Services Privacy Policy


This Privacy Policy applies to the online, mobile website, platforms, services and applications that we own or operate and that contain a link to this Privacy Policy (collectively, the “Online Services”). This Privacy Policy describes the information we collect on the Online Services and how Gem Specialty Health, Inc. (“Gem Health,” “we,” “our” or “us”) uses it, the choices you can make about your personal information and how we protect your personal information.

This Privacy Policy was last updated on July 1, 2022. We may change this Privacy Policy as well as the content of the Online Services at any time. Please review the Privacy Policy each time you visit the Online Services.  BY USING THE ONLINE SERVICES, YOU AGREE TO BE BOUND BY THE MOST RECENT VERSION OF THE PRIVACY POLICY.


We collect your name, your address, your phone number, your email address, health information about you, your medical history and past treatments, and other health information when you register, request materials, or complete contact forms on the Online Services. This information includes individually identifiable information.  We use this information to identify providers or health services that you may wish to utilize, send you the information and to communicate with you and the providers and health services we identify for you. You also may submit comments on certain portions of the Online Services or through the contact mechanism on the Online Services. We generally do not encourage the submission of any personal information in these comments or through the contact mechanism other than what we expressly require (e.g., name and email address for the contact mechanism). Information you disclose in the comments becomes public information and you should exercise caution when deciding to disclose your information in a submission.

Your medical data will never be shared on your behalf beside specifically in order for you to receive the treatment desired through Gem Health and as set forth in the Disclosure of Information section below.  

We also automatically collect certain technical information about your visit to the Online Services, including: (i) the Internet domain from which you access the Online Services (for example, “”, “” or “”, etc.), (ii) the Internet Protocol address (a unique number for each computer connected to the Internet) from which you access the Online Services, (iii) the type of Web browser (for example, Internet Explorer, Mozilla Firefox, Google Chrome, Microsoft Edge, etc.) used to access the Online Services, (iv) the operating system (for example, Windows and Unix, etc.) used to access the Online Services, (v) the date and time you access the Online Services, (vi) the URLs of the Web pages you visit, and (vii) the URL of the forwarding website if you visited the Online Services from another website or search engine. With this information, we learn about the number of visitors to different sections of the Online Services, find out what information is the most viewed and the types of technology the visitors use. We use this information to help make the Online Services more useful for visitors.

We may enter into business associate agreements with providers and health plans or health insurers, including, employer-sponsored health plans (“Health Insurers”), to make our Online Services available to patients of such providers or enrollees, members, or participants of such Health Insurers (“Partners”). When you use our Online Services, we may collect Information about you, directly or indirectly, from or through applicable Partners. We will comply with applicable business associate agreements, this Privacy Policy, and the Health Insurance Portability and Accountability of 1996, as amended, and its implementing regulations (collectively, “HIPAA”) with respect to your information that is protected health information, as defined under HIPAA. This Privacy Policy is separate from applicable Partners’ HIPAA notices of privacy practices. Your provider or Health Insurer’s notice of privacy practices describes in detail how it uses and discloses your protected health information. Please contact your provider or Health Insurer for a copy of their HIPAA Notice of Privacy Practices.

Our Online Services operate on computer servers in the United States; therefore, any information you provide will be processed by a computer server located within the United States.


We will not voluntarily share your name and email provided via the Online Services with any third party, except:

  • with the providers that we have identified for you;
  • with third parties that we hire to perform services for us (these third parties are not authorized to keep or use your personal information for any other purpose);
  • to comply with legal requirements, such as law, regulation, warrant, subpoena, court order, or with a regulator or law enforcement agency or personnel;
  • with third parties to enforce Terms of Service, including investigation of potential violations;
  • with third parties to protect against harm to the rights, property or safety of our users or the public as required or permitted by law; or
  • in connection with a corporate sale, merger, reorganization, acquisition, dissolution or similar event.

We will not sell your medical data or personal information to any third party.


We want to keep your name and email address accurate.  You can correct or update your name or email address that you have provided us.  You may contact us at to request such change.


We do not endorse and are not responsible for the information practices or privacy policies of websites operated by others that may be linked to or from the Online Services.  If you decide to access a third party’s website that may be linked to or from the Online Services, you should consult that website’s privacy policy.


A cookie is a small file that a website transfers to your computer to allow it to remember specific information about your session while you are connected. There are two types of cookies, session and persistent. Session cookies last only as long as your web browser is open. Once you close your web browser, the cookie disappears. We may use session cookies for technical purposes such as to enable better navigation through the Online Services or to allow you to customize your preferences for interacting with the Online Services. Persistent cookies, which store information on your computer for longer periods of time, are utilized for registered users of the Online Services. If you do not wish to have cookies stored on your machine, you can turn them off in your web browser. However, this may affect the functioning of some sections of the Online Services.

We also use a cookie from a third-party that collects anonymous traffic data to measure usage of the Online Services and to maintain the Online Services. We employ Google Analytics, which uses to track visitor interactions with the Online Services and to store information.


In addition to cookies, Gem Health’s Online Services may use other technologies such as pixel tags and web beacons. These technologies help us to better understand customer behavior including for security and fraud prevention purposes, tell us which parts of our websites people have visited, and facilitate and measure the effectiveness of advertisements and web searches, as well as improve our marketing and advertising efforts.


We maintain administrative, technical, and physical safeguards designed to protect the information that you provide on our Online Services. These safeguards vary based on the sensitivity of the information that is being collected, used and stored. However, no security system is impenetrable and we cannot guarantee the security of our Online Services, nor can we guarantee the security of the information you transmit to us over the Internet, including your use of e-mail. We are not liable for the illegal acts of third parties such as criminal hackers.

It is your responsibility to safeguard the devices you use to access our Online Services (such as laptops, tablets and mobile devices), and to use appropriate security settings on those devices. If those devices are lost, stolen or misplaced, others may be able to access your account and your personal Information using those devices. If you log into the Online Services using a public computer or device, or the computer or device of another person, you should affirmatively log out of your account (i) prior to ending your session, or (ii) if you will be inactive on the Online Services for more than a few minutes otherwise, the next user of that computer or device may be able to access your account and the Information in your account if your session has not ended.

You agree that we are not responsible for any harm that may result from someone accessing your account or personal Information on a lost, stolen or misplaced device or on a public computer or kiosk where you do not for any reason take the necessary steps to log out of your account prior to ending a session on such public computer or kiosk.

We offer mobile applications that enable us to communicate with you through push notifications. You may be able to turn off push notifications in your mobile phone settings. You may also be able to control preview settings in your e-mail applications. Please note, choosing to disable certain functionality of the mobile application may impact the functionality of other areas of the mobile application.

We retain information for as long as necessary for the purpose for which it is collected, subject to a longer period if the information is relevant to a legal challenge.


The Online Services are not available or intended for users under the age of 18. We will not knowingly collect personal information from users under the age of 18. If we discover that a user under the age of 18 has provided us with personal information, we will use reasonable efforts to delete this information. If you have reason to believe we may have accidentally received personal information from a user under the age of 18, please immediately contact us at


If you have any questions about this Privacy Policy or any questions or concerns regarding your privacy, please contact us at


We may modify, alter or update this Privacy Policy at any time, so we encourage you to review this Privacy Policy frequently. We will not provide individual notice to you of changes to this Privacy Policy, but when we make updates to this Privacy Policy, we will update the date in this section. We appreciate your interest and hope that you enjoy visiting the Online Services.

This Privacy Policy was last updated on July 1, 2022.