Please contact firstname.lastname@example.org or call us to cancel your order. Please review our return and cancellation policy here.
If you need to cancel a virtual appointment, please do so within the GEM Portal, we ask that you kindly cancel or reschedule your appointment within 24 hours of your scheduled appointment date/time.
WatchPAT is an innovative Home Sleep Test that uses sophisticated sensors to provide a comprehensive sleep test report without leaving the comfort of your own bedroom. A small wrist-mounted device, WatchPAT is easy to operate, with fast and accurate results. WatchPAT has been proven to provide equivalent results to in-lab tests.
At Account Sign-In click ‘Forgot Password’. This will allow you to reset your password and then verify the change via email.
All order purchase history/tracking information can be found within your email. If you need help finding the status of your order, please contact GEM SLEEP at:
GEM SLEEP is happy to answer any questions you have! Send us an email or give us a call.
After ordering your HST, it typically takes 5-7 business days to receive your package.
Check your email for updates on the status of your order. Once your order has shipped you will receive an email with the package tracking number so you can follow your package while in transit to the address provided. Otherwise log-in into your GEM SLEEP account for more updates.
Not finding what you are looking for? Contact us and we will be happy to provide you a status update.
GEM SLEEP accepts some major health plans and is actively adding additional coverage.
If your Home Sleep Test has been reviewed you will be able to see the results of your sleep study within the Diagnosis tab.
If your results are not yet complete you will receive an email notification when they are ready to review. Once complete, you will get a downloadable version of your Sleep Study Report and if you have OSA (Obstructive Sleep Apnea) you will also be given a CPAP/OSA Treatment Prescription.
If you placed an order with GEM SLEEP, thank you! We take pride in ensuring our orders are correct and delivered in a timely manner.
You will receive email notices throughout the order process to update you on when its shipped (including a tracking number) and when it has been delivered.
You may also visit the HOME PAGE for more information.
Once logged in, go to the Account icon at the upper left-hand corner. From here click Edit, then enter your updated information. If you change your username you will be prompted to verify your email address again, and an email will be sent to the email address supplied.
Symptoms of obstructive sleep apnea include:
- Excessive daytime fatigue
- Restless sleep
- Mood swings
For more information,
Visit the Support Tab to view our full content library of blog articles, videos, and more! Check back often as we are continually adding new information and content.
Here at GEM SLEEP we want to be sure you are completely satisfied with your CPAP equipment including your mask. We understand that adjusting to a mask and finding one that works best for you can take time, that is why GEM SLEEP offers a 30 Day Mask Guarantee.
We do our best to fit you with the best mask the first time, but if you would like to try a different option and are within the 30 days from original purchase please contact us at email@example.com. We will work with you to select an alternative option for not additional cost.
We want this experience to be as quick and easy as possible! Our GEM SLEEP PROVIDERS typically review submitted sleep studies within 5-7 business days from receiving. You will receive an email when your data has been submitted and will receive another email when the results are complete and ready to be reviewed.
If you are diagnosed with OSA (Obstructive Sleep Apnea) through a GEM sleep study or have a prior diagnosis of OSA, GEM SLEEP offers several treatment options depending on your unique circumstance; including Continuous Positive Airway Pressure (CPAP) therapy and oral appliance therapy (through a referral to a GEM SLEEP MEDICINE DENTIST).
All CPAP machines have a 2-year warranty. If you are having issues with your CPAP machine, please contact firstname.lastname@example.org and we will assist with next steps.
You can access reports about your home sleep study, prescription and CPAP usage. To download your home sleep study, log in to your GEM account and select "Download Sleep Report" in the Diagnosis section. A PDF of your sleep study report will download. A CPAP compliance report is available from ResMed's myAir companion app. On the myAir main screen, select the "History" tab. Select "Report" in the top right corner. Select the icon in the top right corner to text, email or print the report. If you need instructions on setting up the myAir app, see our CPAP set up guide.
GEM Sleep coaches are available for immediate response to phone calls, emails or text messages during regular business hours: M-F - 8am-5pm CST. If you send a message outside of these hours your coach will get back to the next business day.
For convenience all of our resupply items are currently offered in bundles of 90 days based on the recommended replacement schedule from the manufacturer. However, we understand some patients may want to order a smaller quantity. If you wish to order less than a 90 day supply we are happy to help via phone. Please call your GEM Coach at 1-833-946-4GEM.
The cost of your HST will be credited back to you in the form of a promotional discount when you purchase CPAP therapy from GEM SLEEP. To receive this credit, use promo code HSTBACK189 during the CPAP check-out process. This will take $189 off the CPAP Starter Bundle price, this discount is in addition to the 5% bundled price savings.
- Valid on CPAP therapy purchases after 3/23/23
- Promo code may not be used if you are enrolling in a CPAP Payment Plan.
- Code should be added DURING the checkout process.
Yes, at GEM SLEEP we strive to offer our patients not only the highest quality products, but also at a fair price. GEM SLEEP will offer a price match guarantee on the exact same item from another retailer. To qualify the item must be exactly the same, including, but not limited to: qty, color, size, model, year, etc. Price matches cannot be offered on: the home sleep study, items being purchased using insurance or CPAP starter bundles.
GEM SLEEP on occasion will offer discounts on our products/services. These will either be sent to the patient via text, email or presented within the portal. Only ONE discount code may be used per purchase. Discount codes may not be used on orders using insurance.