Gem Sleep
FAQs

It will take you about 30 seconds to complete the GEM SLEEP quiz.

The quiz questions are the same questions you would be asked by your doctor during the intake process at any traditional sleep clinic. The questions are designed to look at common risk factors in patients that are living with untreated sleep apnea.

Age and Body Mass Index (BMI) are both factors that can increase your risk for sleep apnea. Your height and weight information is used to calculate BMI. In addition, the risk of sleep apnea increases with age. 

GEM SLEEP is HIPAA compliant, and we treat all our patients and their information with the utmost privacy. We do not sell or share any patient information. Your quiz answers are kept confidential and are solely used to determine appropriate care for you.

GEM SLEEP uses the WatchPAT One E, an innovative home sleep test that uses sophisticated sensors to provide a comprehensive sleep apnea test report from the comfort of your own bedroom. A small wrist-mounted device, WatchPAT One E is easy to operate with the companion app for fast and accurate results. 

WatchPAT One E has been proven to provide results that are equivalent to in-lab tests (80-90% accurate). For the most accurate results, patients need a minimum of 4-6 hours of sleep.

After one of our licensed Clinical Providers has interpreted your home sleep test results, you will receive an email notification that your results are ready for your review, along with a downloadable report of your sleep test results. If the results show that you have Obstructive Sleep Apnea (OSA), you will also receive a treatment plan.

A telehealth visit may be required before we can ship your home sleep study test, based on your state regulations or insurance plan. We’ll let you know during checkout if a visit is needed. These visits are typically brief (under 10 minutes) and can be scheduled at a time that works best for you.

If you choose to self-pay for your home sleep test and a virtual visit is not required, please note that this may impact your ability to use insurance for CPAP treatment if you are diagnosed with sleep apnea.

After a telehealth visit, most patients receive their home sleep test within 5-7 business days. However, if you are paying with insurance and your insurance provider requires a Prior Authorization (PA), your home sleep test will be shipped after we receive approval from your provider, which can take up to 15 days after the visit is completed.

Once your order has shipped you will receive an email with the package tracking number. You can also log in into your GEM SLEEP account for updates and information.

A GEM SLEEP licensed Clinician typically interprets sleep studies within three business days after the test has been completed. You will receive an email confirming that your data has been received and another email once your results are finalized and ready for your review. If you do not get these emails, please reach out to our support team at contact@mygemsleep.com.

Wearing orthodontic/dental treatment devices will not affect the results of your home sleep test. This includes mouth guards, Invisalign, retainers, or similar devices.

Please contact us right away at contact@mygemsleep.com with photos if available in the case of damage. We’ll collaborate with the carrier to ensure you receive a replacement as quickly as possible.

Obstructive Sleep Apnea (OSA) is a complex medical condition in which the upper airway collapses during sleep, leading to pauses in breathing, drops in oxygen and cardiovascular stress. In addition to consistent disruptions in sleep, OSA is associated with other health issues, including high blood pressure, diabetes, and heart attacks.

While men are 2-3 times more likely to develop sleep apnea, the risk for women increases as hormone levels change during pregnancy and menopause. Research shows that as many as 1 in 5 women can suffer from Obstructive Sleep Apnea (OSA), and most will go undiagnosed.

Symptoms of obstructive sleep apnea include:

• Excessive daytime fatigue
• Restless sleep
• Snoring
• Headaches
• Mood swings

Obstructive sleep apnea occurs when the muscles of the throat relax and block the flow of air into the lungs. This causes a “fight or flight” response, triggering you to wake up—even though you may not know it—with a deep breath or gasp and disrupting your sleep cycle. 

Depending on the severity of OSA, these episodes can happen anywhere from 20 to 120 times an hour—up to 960 sleep disruptions per night. 

Other issues related to OSA episodes:

• Oxygen levels drop
• Platelets in the blood become more “sticky,” which can lead to blood clots
• The heart strains against high surges in blood pressure 
• The brain is unable to get deep restful sleep

To diagnose sleep apnea, sleep experts look at several factors, including the Apnea-Hypopnea Index (AHI) which indicates how often the airway is obstructed during sleep. A complete collapse is called an apnea, and a partial collapse is called a hypopnea. 

The GEM SLEEP home sleep test tracks the number of airway obstruction events that last at least 10 seconds. We divide that number by the number of hours in your sleep cycle during the test to arrive at your AHI.

Diagnosis is based on the AHI severity score:

• Mild: 5 – 14 events /hour
• Moderate: 15 – 29 events /hour
• Severe: 30+ events /hour

GEM SLEEP offers several treatment options depending on your unique diagnosis, including Continuous Positive Airway Pressure (CPAP) therapy and oral appliance therapy.

Your treatment is tailored to your diagnosis.

Yes. Our CPAP bundle includes:

• Top-Rated CPAP Machine: ResMed AirSense 11 auto CPAP or REACT Luna G3 auto CPAP machine that includes everything you need, programmed to your prescription and in stock. 
• Masks: Including a virtual mask fitting to maximize your comfort and treatment success. 
• Treatment supplies: CPAP Supplies you need for 90 days of treatment, with easy resupply options.

We understand that adjusting to a mask and finding one that works best for you can take time, which is why we offer a one-time 30-day mask guarantee. While we do our best to fit you with the best mask the first time, you can contact us within 30 days of your original purchase, and we will collaborate with you to select an alternative option at no additional cost.

Oral Appliance Therapy is a custom fit alternative to CPAP for treating Obstructive Sleep Apnea (OSA). It’s a dental device—like a mouthguard or retainer—that gently moves your lower jaw forward while you sleep. This subtle shift helps keep your airway open, reducing apneas and improving sleep quality.

Each appliance is custom fabricated by a sleep medicine trained dentist using impressions or digital scans of your teeth.

GEM SLEEP will connect you with a trusted dentist in your area who specializes in sleep apnea treatment. You’ll bring your sleep test results and prescription to your appointment.

Weight loss

For many patients, OSA can significantly improve with healthy weight loss through changes in nutrition, exercise and, under careful medical supervision, weight loss medications. GEM SLEEP is developing partnerships with online weight loss clinics to provide evidence-based resources to help people achieve healthy and lasting weight loss.

Surgery

For patients who have tried CPAP and/or oral appliance therapy and don’t feel the treatment is working, surgery may be an option. Sleep apnea surgery includes a variety of procedures including nasal surgery as well as hypoglossal nerve stimulation, which acts as a pace maker for the tongue to prevent airway collapse.

NOTE: GEM SLEEP does not perform surgery. However, we can assist with a diagnostic workup and direct patients to credentialled sleep surgeons.

All CPAP machines provided by GEM SLEEP come with a 2-year warranty. If you are having issues with your CPAP machine, please contact us at contact@mygemsleep.com with a picture of the issues and we will assist with next steps.

Your sleep coach and device data will help track your progress. If you’re still feeling tired or uncomfortable, we’ll help troubleshoot and adjust your setup.

For all supply and re-supply questions please email us at contact@mygemsleep.com with the subject “GEM supplies”.

We strive to offer our patients the highest quality products at a fair price. GEM SLEEP will offer a price match guarantee on the same item from another retailer. To qualify, the item must be exactly the same, including quantity, color, size, model, year, etc. The home sleep test, items purchased using insurance, or CPAP starter bundles are excluded from price match.

GEM SLEEP may offer discounts on our products/services from time to time. These will be sent via text, email or within the account portal. Discount codes are limited to one per purchase and exclude any orders using insurance.

GEM SLEEP is in network with major health plans. You will be asked during the checkout process to enter your insurance information and will be automatically notified if your plan is covered. We offer additional payment options if your plan is not in network.

If GEM SLEEP is in network with your insurance plan, you may still owe a portion of the cost depending on your specific health plan coverage, deductibles, copays, and coinsurance. We can provide a free patient responsibility estimate, highlighting “up to” amounts upon request. Please email  contact@mygemsleep.com or text us at 612-808-8930.

If you’d like to use your HSA or FSA, simply use your card at checkout. If you run into issues our team is here to help.

Without insurance, our home sleep test is $189. Treatment options have a range of prices. For example, a CPAP bundle with GEM SLEEP (which includes the machine, all of the mask items, and supplies for the first 90 days) starts at $938.

To pay your bill, log into your GEM SLEEP account and click PAY MY BILL in the upper right corner. You will have the option to pay the full balance or set up a recurring payment plan. Invoices not paid within 45 days of the initial statement are subject to late fees.

You may also request a paper statement, or we can take your payment over the phone.

Please log into your GEM SLEEP account to cancel your order. You can review our return and cancellation policy here.

If you need to cancel a virtual appointment, please log into your GEM SLEEP account to find a new time. Please cancel and reschedule in the GEM SLEEP Portal at least 24 hours in advance.

See our Returns, Cancellation, and Warranty policy.

GEM SLEEP is more than just treatment products. All GEM SLEEP patients have a sleep coach who is there to provide advice and encouragement through the sleep apnea treatment journey. We use a personalized approach that combines personal guidance with innovative technology to empower patients with the knowledge and tools they need for success.

Your coach helps with device setup, usage tips, troubleshooting, and motivation.

GEM SLEEP coaches are available via phone, email, or text message during regular business hours (Monday – Friday, 8:00 AM-5:00 PM CST). If you send a message outside of these hours your coach will get back to the next business day. Email us at contact@mygemsleep.com or text us at (612)808-8930.

GEM SLEEP is in network with major national and local health plans. You will be asked during the checkout process to enter your insurance information and will be automatically notified if your plan is in-network. We offer additional payment options if your plan is not in network.

Yes. GEM SLEEP is HIPAA compliant. Your data is safe, secure, and never shared. We take privacy seriously.

If required, you can download reports about your home sleep test and prescription, from your GEM SLEEP account. Upon request, CPAP usage reports can be provided.

A CPAP compliance report is available from ResMed’s myAir companion app. 

If you have a REACT CPAP machine, please refer to page 2 of the Quick Start Guide for instructions for accessing your compliance report.

During your virtual visit, a licensed clinical provider will:

• Review your symptoms, medical history, and sleep quiz.
• Answer any questions you have about your symptoms.
• Provide a clear referral if you are a candidate for a home sleep test

These visits are brief (typically under 15 minutes) and focused on getting you the right plan quickly and conveniently.

Your results are reviewed by a licensed clinical provider who meets all requirements and holds the appropriate credentials to interpret sleep studies and recommend treatment.

If your home sleep study test shows you do not have obstructive sleep apnea (OSA), your report will recommend next steps, which may include lifestyle changes, further testing, or referral for alternative testing.

If you’ve forgotten your password or need to reset it:

1. Click here and select “Forgot Password.”

2. Enter the email address you used to create your GEM SLEEP account.

3. You’ll receive an email with a password reset link.

⚠️ Please note: The reset link is time-sensitive, so complete the update as soon as possible.

GEM SLEEP now allows you to create and sign in to your account using Google Social Log-in.
When creating an account:

1. Click “Sign in with Google.”

2. Complete Google’s verification process.

3. You’ll be redirected back to GEM SLEEP to provide your Date of Birth, Mobile Phone Number, and State, and to agree to our consents.

After setup, you can sign in anytime simply by clicking “Sign in with Google.”

You can switch to Google Social Log-in only if your existing GEM SLEEP account was originally created with a Google email address(e.g., @gmail.com).

• ✅ If yes: You can link your existing GEM SLEEP account to your Google login for future access.

• 🚫 If no: You’ll need to continue signing in using your username and password.